Privacy Policy

Information We Collect

We may collect information directly from you, automatically through our website, and from third-party services you choose to connect to Validate.

Information you provide

• Contact information, such as name, business name, email address, phone number, and mailing address.
• Account information, such as login credentials, account preferences, and user role information.
• Business and invoice information, such as customer details, invoice amounts, due dates, payment status, supporting documentation, and communications related to unpaid invoices.
• Payment and billing information, which may be processed by our payment providers.
• Messages, support requests, forms, and other information you send to us.

Information collected automatically

• Device and browser information, such as IP address, browser type, operating system, and referring pages.
• Usage information, such as pages viewed, links clicked, session activity, and interactions with our website or services.
• Cookie and similar technology data, as described below.

Information from connected services

If you connect Validate to accounting software, payment platforms, or other integrations, we may receive information authorized through that connection to help identify, review, and manage overdue invoices.

How We Use Information

We use information to operate, improve, protect, and provide Validate. This may include using information to:

• Create, manage, and authenticate accounts.
• Provide revenue recovery tools and related services.
• Review, process, and document unpaid invoice submissions.
• Support integrations with accounting or business systems you choose to connect.
• Communicate with you about your account, invoices, service updates, support requests, and administrative matters.
• Process payments, invoices, subscriptions, and billing records.
• Monitor performance, improve website functionality, and develop new features.
• Help detect, prevent, and respond to fraud, misuse, security incidents, or illegal activity.
• Comply with legal obligations and enforce our terms, agreements, and policies.

How We Share Information

We do not sell personal information in the ordinary sense of exchanging it for money. We may share information in the following circumstances:

• With service providers that help us host, operate, secure, analyze, support, bill, or improve Validate.
• With integration providers when you choose to connect a third-party accounting, payment, or business platform.
• With authorized users within your business account.
• With customers, counterparties, or third parties as needed to provide invoice recovery services you request.
• With legal, compliance, or professional advisors when necessary for business, compliance, dispute, or risk-management purposes.
• When required by law, subpoena, court order, regulator request, or other legal process.
• In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
• With your consent or at your direction.

Cookies and Analytics

We may use cookies, pixels, logs, and similar technologies to keep our website working, remember preferences, understand traffic, improve performance, and support marketing or analytics. You can usually adjust your browser settings to block or delete cookies, but some parts of the website or service may not function properly without them.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights and users. Retention periods may vary depending on the type of information and the reason it was collected.

Your Choices

• You may update certain account information by logging into your account or contacting us.
• You may opt out of non-essential marketing emails by using the unsubscribe link in those emails.
• You may control cookies through your browser settings.
• You may request access, correction, deletion, or other privacy-related assistance by contacting us, subject to applicable law and verification.

California Privacy Rights

California residents may have additional rights under California privacy laws, depending on how those laws apply to Validate and the information involved. These rights may include the right to know, access, correct, delete, or limit certain uses of personal information, and the right not to be discriminated against for exercising privacy rights.

To submit a California privacy request, contact us using the information below. We may need to verify your identity and your authority to make the request before responding.

Children's Privacy

Validate is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Third-Party Links and Services

Our website or services may contain links to third-party websites, platforms, or integrations. We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing information to them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Your continued use of Validate after an updated policy is posted means the updated policy applies to your use going forward.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact us at:

Validate
Email: privacy@validatenow.com