Consumer Resources
States may enforce the FCRA, and many states have their own consumer reporting laws. In some cases, you may have more rights under state law.
For more information, contact your state or local consumer protection agency, your state Attorney General, or the federal agency listed below for the type of business involved.
Use this guide to identify the agency contact that most closely matches the type of business or institution involved.
| Type of Business | Contact |
|---|---|
| Consumer reporting agencies, creditors, and others not listed below | Federal Trade Commission: Consumer Response Center FCRA, Washington, DC 20580 1-877-382-4357 |
| National banks, federal branches/agencies of foreign banks, where the word "National" or initials "N.A." appear in or after the bank's name | Office of the Comptroller of the Currency Compliance Management, Mail Stop 6-6 Washington, DC 20219 800-613-6743 |
| Federal Reserve System member banks, except national banks and federal branches/agencies of foreign banks | Federal Reserve Consumer Help P.O. Box 1200, Minneapolis, MN 55480 Telephone: 888-851-1920 Website: www.federalreserveconsumerhelp.gov Email: ConsumerHelp@FederalReserve.gov |
| Savings associations and federally chartered savings banks, where the word "Federal" or initials "F.S.B." appear in the institution's name | Office of Thrift Supervision Consumer Complaints Washington, DC 20552 800-842-6929 |
| Federal credit unions, where the words "Federal Credit Union" appear in the institution's name | National Credit Union Administration 1775 Duke Street Alexandria, VA 22314 703-519-4600 |
| State-chartered banks that are not members of the Federal Reserve System | Federal Deposit Insurance Corporation Consumer Response Center 2345 Grand Avenue, Suite 100 Kansas City, Missouri 64108-2638 1-877-275-3342 |
| Air, surface, or rail common carriers regulated by the former Civil Aeronautics Board or Interstate Commerce Commission | Department of Transportation, Office of Financial Management Washington, DC 20590 202-366-1306 |
| Activities subject to the Packers and Stockyards Act, 1921 | Department of Agriculture |